NRP JONES: Freight Policy – Effective, September 1, 2025
Qualified Orders will be shipped F.O.B. from shipping point-of-origin. Qualified orders will be shipped prepaid to one destination served by a common carrier within the continental United States and Canada. Shipments to Canadian locations will qualify for prepaid freight when direct drop shipment from NRP Jones point-of-origin to customer location is requested. NRP Jones will select the shipping point, routing, and carrier for all prepaid shipments. Hose, fittings, and adapter back orders will be shipped prepaid provided that the order allows for a ten-day lead time for the order to be filled. Add-on orders will also qualify for prepaid freight provided that the add-on is available from current inventory and the add-on order is received prior to any shipment of the initiating purchase order.
Single shipment orders qualify for prepaid freight as follows:
Minimum Order Value
- All purchase orders must meet a minimum net invoice value of $250.00.
- Orders below $250.00 will be subject to an administrative charge to bring the total to the $250.00 minimum.
- Exceptions may be made for warranty, replacement, or service-related items at NRP Jones’ discretion.
Freight Policy
Hydraulic and Industrial Hose
Net order value – $4,000 USD
Hydraulic and industrial hose combined for prepaid freight. (Note: Large bore 6-inch and up, is shipped collect.)
Hydraulic Fittings, Hydraulic Hose
Combined for prepaid freight, net order on fittings and hydraulic hose valued at $4,000 USD or when ordered in conjunction with an industrial hose order with a net value of $4,000 USD.
Hy-Tek Hose & Coupling – Pre-Made Assemblies
Net order value – $4,000 USD
Rotary Hose Products
Net order value – $12,500 USD
Mixed Orders (Hose & Fittings Combined):
- Orders totaling $4,000 or more (net invoice value) qualify for pre-paid freight, FOB NRP Jones, within the continental United States.
Fittings-Only Orders:
- Orders consisting solely of hydraulic fittings totaling $2,000 or more (net invoice value) qualify for pre-paid freight, FOB NRP Jones, within the continental United States.
Exclusions & Notes:
- Orders not meeting the above thresholds will ship freight collect or prepaid & add, based on customer preference.
- Expedited shipping (e.g., next-day, two-day air, guaranteed delivery) is always at the customer’s expense.
- This policy applies only to standard ground freight.
- Oversized, special handling, or non-standard shipments may be subject to additional charges.
Return Policy
General Requirements
- Only standard, undamaged, and unopened fittings and accessories are eligible for return.
- Hose products are non-returnable under all circumstances.
- All returns must be authorized in advance by NRP Jones Customer Service. Unauthorized returns will not be accepted.
- Product must be in resalable condition and returned in its original packaging.
- The customer is responsible for all return freight costs, unless otherwise approved by NRP Jones.
Return Timeframes & Conditions
- Within 3 Months of Delivery: Eligible product may be returned if accompanied by a replacement order of equal or greater value. No restocking fee will apply.
- Between 3 and 6 Months of Delivery: Eligible product may be returned if accompanied by a replacement order of equal or greater value, subject to a 15% restocking fee.
- Returns must have a completed Sales Return Order (SRO) with copy accompanying the product return. Returns without an SRO will not be accepted or processed.
Exclusions
- Returns will not be accepted after six (6) months from the date of delivery.
- Custom, made-to-order, special order, or non-standard products are non-returnable.
- Product that is used, damaged, or altered in any way will not be accepted for return.
- Hose products are excluded from returns without exception.
