Reliable Hydraulic Hose and Fitting Supply Backed by American-Made Quality
Customer: Trinity Hose
Location: Kentucky
Industry: Hydraulic Hose Distribution for Construction, Manufacturing, Municipal, and Rail Sectors
Products Used: NRP Jones Hydraulic Hoses and Fittings (Standard Assemblies)
Partnership Since: Ongoing (Multi-Year)
Overview
When Trinity Hose, a Kentucky-based hydraulic hose distributor, began facing quality and communication issues with a major supplier, owner Larry Hodge knew it was time for a change. With 35+ years in the hydraulic industry, Larry values trust, reliability, and strong customer relationships. That’s why he partnered with NRP Jones, a domestic manufacturer and supplier of high-quality hydraulic hoses and fittings.
The Challenge
Trinity Hose primarily supports small construction companies, municipalities, railroads, and manufacturing. The company experienced consistent hose and fitting failures from another supplier, along with poor after-sale support.
“Every failure puts my reputation on the line,” Larry said. “Word of mouth drives my business, and I can’t afford to lose trust.”
The growing lack of support created an urgency for a better partner—one that could match their commitment to quality and relationships.
Why NRP Jones?
NRP Jones quickly stepped in with a different approach—focusing not just on product quality but on responsive service and a people-first attitude.
Key benefits for Trinity Hose:
- Consistent high-performance hydraulic hose and fittings
- Proactive, personal customer support
- A reliable supply chain to reduce delivery delays
- Sales reps who check in regularly and resolve any issues promptly
“NRP Jones doesn’t just sell products—they investigate problems, communicate well, and make sure we’re covered,” said Larry. “The customer service and sales rep are amazing. Your people make the difference.”
The Results
Since switching to NRP Jones, Trinity Hose has seen:
- Fewer failures and product issues
- Consistent support that protects customer trust
- Steady growth with a trusted supplier
Looking Ahead
Larry continues to rely on NRP Jones for his full range of hydraulic hose and fitting inventory—no custom modifications needed. Just reliable, quality manufactured hydraulic components that perform.
NRP Jones is proud to support distributors like Trinity Hose, helping them protect their reputation, grow their business, and keep their customers moving.